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{ "top::memberareas:billingsignup":"New Release Team (Chat)", "meridian::memberareas:creatingmemberareas":"New Release Team (Chat)", "top::memberareas:managingmemberareas":"New Release Team (Chat)", "acme::media:video-storage":"New Release Squad (Chat)" }

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Troubleshooting form issues

Note: While our most popular guides have been translated into Castilian, some guides are simply available in English.

Troubleshooting form issues

If y'all're having trouble with the form block or newsletter block, use this guide to identify where the problem is occurring and how to fix information technology.

Tip: A good way to start troubleshooting is to remove the cake, add it again, and reconnect your storage service. This refreshes the block and resolves most issues.

What went wrong?

This section outlines the course submission procedure from get-go to finish. Review these steps to identify which part isn't working.

Step 1 - Visitors should be able to enter and submit information

If visitors see an fault message at this footstep, see:

• Error bulletin: E-mail accost non valid. Email addresses should follow the format user@domain.com
• Mistake Bulletin: Error communicating with storage services
• Error Message: Unknown error, please endeavor over again afterward

Pace 2 - The course should send the full submissions to a storage service

If that's non happening, come across:

• Squarespace Email Campaigns isn't receiving new subscribers
• Mailchimp isn't receiving new subscribers
• Google Drive isn't receiving new subscribers

Footstep 3 - Yous should receive an email well-nigh new course submissions

If the grade is connected to an email address and you lot're not receiving these emails, see:

• Not receiving class submission emails

If y'all're getting spam emails, come across:

• I'1000 receiving spam through my forms

If you lot receive error notifications from Squarespace

You lot might receive an e-mail or error bulletin about a specific problem. To resolve these problems, see:

• E-mail: Form submission error
• E-mail: Unknown potency header
• Error bulletin: Add storage to this course

Error message: Email address not valid. Electronic mail addresses should follow the format user@domain.com

This bulletin appears to visitors if they enter an electronic mail address that doesn't follow the standard format, or is longer than 256 characters, which is the character limit for e-mail addresses.

If a visitor reaches out to you lot about this fault, ask them to try again with a valid email accost.

Error message: Fault communicating with storage services

Sometimes when a visitor attempts to submit a form, a "Form not fully sent. Fault communicating with X of Y storage services" message displays (where Y is the total number of storage options and Ten is the number of storage options causing the error).

If this is happening:

1. Disconnect and reconnect the storage options using the steps in Managing form and newsletter storage.
2. If the above stride doesn't work, remove the block and re-add information technology.

Error message: Unknown fault, please effort again later

If a company attempts to submit multiple forms through a form cake in a short amount of time, they may see an "Unknown error, please try again afterwards" bulletin. They can submit another form later. This helps prevent spam.

Squarespace Email Campaigns isn't receiving new subscribers

In your Email Campaigns dashboard, you should see new subscribers populate in the mailing list you lot chose for that grade.

If a subscriber doesn't appear, they may not have confirmed their subscription nevertheless.

Mailchimp isn't receiving new subscribers

If y'all're not receiving class submissions or new subscribers when continued to Mailchimp, visit Troubleshooting Mailchimp issues.

Tip:When testing a course or newsletter block, use an email address that isn't already on your Mailchimp audience. Electronic mail addresses already in the audience won't receive another opt-in e-mail.

Google Bulldoze isn't receiving new subscribers

If y'all're not receiving form submissions when connected to Google Bulldoze, or if the submissions are incomplete, at that place are a couple of potential causes.

Option 1 - Check the form for special characters

If course field titles include special characters outside of the Latin alphabet (like å, ä, or ö), the messages are omitted in the connected spreadsheet. Instead, you'll see generalized English placeholder names in column headings.

This issue occurs in languages like:

• Chinese
• Korean
• Japanese
• Cyrillic
• Farsi
• Standard arabic

We recommend avoiding special characters in form field titles whenever possible to avoid any issues.

Note: Forms recognize special characters visitors enter in their submissions. The limitation just applies to form field titles.

Option 2 - Bank check if column headers in the spreadsheet lucifer form field titles

The column headers in the spreadsheet must friction match the fields in the class for the connection to work. If you rename a column in your spreadsheet, the grade won't recognize the submission from the corresponding field. Instead, you'll see a bare field on the submission.

Not receiving grade submission emails

Sometimes form submissions may filter into a spam or junk binder instead of your inbox. To resolve the issue, ensure that all emails from our default email address get in in your inbox. Addclass-submission@squarespace.info to a rule or filter to accept all emails from this email address.

Tip: If you apply Gmail, learn more in the Gmail Help Heart. If you use Outlook, learn more in the Windows Help Center.

I'grand receiving spam through my forms

There are a few strategies you tin utilise to reduce spam. To learn more than, visit Preventing class and newsletter cake spam.

Email: Grade submission error

If you receive an email with this subject line, your form block or newsletter block is having trouble connecting to Google Drive or Mailchimp.

The email is sent to the email address on file for the site owner, and it will specify which storage service is causing the error then you can have the advisable adjacent steps.

Google Drive

This email is a failsafe to ensure that if the connection to Google Bulldoze fails, the course submission isn't lost. To resolve the issue, reset your connection to Google Bulldoze:

1. Open the storage for your course.
2. Click the proper name of the spreadsheet next toGoogle Drive.
3. ClickDisconnect, then clickDisconnect once more to confirm.
4. ClickConnectand enter the name of your spreadsheet to reconnect. If the effect continues, connect a new, empty spreadsheet instead.

Mailchimp

You might receive this email if there's an issue with the grade'due south connexion to Mailchimp, or if Mailchimp flagged an address as spam. The electronic mail includes the submitted information as a backup for you lot.

For next steps, visit Troubleshooting Mailchimp issues.

Email: Unknown dominance header

If the block is continued to a spreadsheet in Google Drive, yous may receive an "Unknown authorization header" email from Squarespace at the electronic mail accost on file for the site possessor.

You tin set this by temporarily disconnecting the form from Google Drive and resetting permissions in your Google account.

Note: Disconnecting the Squarespace app from Google Drive will disconnect all Squarespace forms connected to that Google account.

To resolve the consequence, follow these steps:

1. Double-click the grade block or newsletter block on the page or mail service.
2. Click the Storage tab.
3. Click Google Drive, click Disconnect, then clickDisconnectonce more to confirm.
4. Log into your Google Drive account.
5. Click the in the top-right corner and selectSettings from the driblet-downwardly carte du jour.
6. Click Manage Apps.
7. Scroll downwardly to Squarespace, and clickOptions.
8. SelectDisconnect from Drivefrom the drop-down menu.
9. Return to the block on your Squarespace site and reconnect it to Google Drive in the storage tab. This reconnects the form to the aforementioned spreadsheet that was previously continued.

Mistake message: Add storage to this form

If y'all effort to salve a form block or newsletter block without choosing a storage selection, a message volition appear asking you lot to tell united states where to submit form submissions.

Choosing a storage option tells the block where to send submissions so you can collect and take activity on them. To get started, visit Managing grade and newsletter storage.

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Source: https://support.squarespace.com/hc/en-us/articles/205813938-Troubleshooting-form-issues

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